Job Description
Account team is for enterprise account support, it'san importante role to get customer loyalty by working with Account Sales Mgrand leading Service delivery team. Industry knowledge is a key factor for us tounderstand customer Business&IT alignment and requirement.
ASM will be responsible for service delivery mgmt in key accounts in EastChina, your business is the service of enterprise IT product(HP9000/Alpha/Storage etc). The objective of your job is to lead a team todeliver qualified service and get customer satisfaction in major account, atthe same time, you also need to take care service business in your account.
R&R
ASM will be responsible for service delivery mgmt in key accounts in EastChina, your business is the service of enterprise IT product(HP9000/Alpha/Storage etc). The objective of your job is to lead a team todeliver qualified service and get customer satisfaction in major account, atthe same time, you also need to take care service business in your account.
R&R
- make a clear account strategy and take a overall picture in your account
- manage service delivery in key account, including service planning, proactiveservice delivery (UNIX platform), handle hot case and escalation management
- lead a virtual account support team to serve customer better
- you will own customer satisfaction and loyalty, it is the mainly measurement
- handle customer high level relationship timely
- generate HPS business in your account, such as service contract etc.
- provide sales engagement with sales force.
- cooperate with internal resource effectively to meet target
- use ITSM methodology, deliver consultative topic to your customer as a trustedadvisor
Desired Skills & Experience
- 2-3Y working experience in ITindustry (or Master degree), at least 1 years in customer service(enterprisemarket), project management, after-sales support etc.
- UNIX (or DB) technical background is preferred
- strongly communication skill is very important, presentation skill
- willing to learn
- have the capability that can meet biz target under high pressure
- global company background is better
- consultative knowledge and experience is good
- a broad range of IT knowledge in enterprise solution, familiar with UNIX productand service, or database.
- to be initiative
- strongly leadership
- Preferred Bachelor or Master degree major in Computer or EE.
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Email: jobs@aarenconsultants.in
