Director - Special Audit and Field Investigations - Walmart Global Sourcing - Shenzhen

Job description
This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.

Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Oversees global investigations of complex matters with significant impact to the company and workers in the supply chain (for example, allegations of child or underage labor, human trafficking, forced labor, slave labor, unauthorized subcontracting, transshipment, human safety issues such as fire, electrical or building safety, auditor intimidation or violence, fraud and attempted bribery). Developing the investigative strategy for complex cases, directing staff and third party investigators; presenting findings to business unit and law enforcement agencies; identifying vulnerabilities and recommending process refinements; reviewing and editing reports and evidence files for business adjudication meetings or courtroom presentations; testifying to findings and investigative processes; and presenting significant investigative updates to senior leaders.



Oversees shadow audits and validation audits across global factory base that develop and maintain the credibility of Walmart’s RS audit programs. Leads the development of special audit strategy and planning by analyzing trends in RS data, identify risks and control breaks, developing team strategies and approaches, gaining leadership support and driving execution of special audit programs to deliver results. Provides special audit reporting and analytics to RS leadership and RS stakeholders to improve audit firm performance and escalates significant audit firm performance issues for resolution.



Identifies investigative trends and provides solutions for potential systemic threats, vulnerabilities, and risks (for example, network intrusion, operational practices, facility operations) by researching relevant customer, industry, and technical matters and documenting findings; interviewing business owners to determine areas of vulnerability and deliverables; planning and obtaining approval for proactive strategies in RS Investigations and Special Audit; utilizing trend analysis to identify needed resources and applying them as necessary; and collaborating with response teams (for example, through the RS Incident Management procedure) to identify and quantify potential risks.



Develops internal and external relationships by identifying business owners and establishing relationships; collaborating with international investigative partners to grow investigative capabilities and alignment; assisting outside businesses and agencies (for example, eBay, law enforcement) with requests; meeting with business unit customers to discuss metrics, new projects, and program roll-outs; consulting on potential risks and vulnerabilities of products, services, and processes; and working with internal (for example, Ethics, Compliance, Legal) or external (for example, Department of Justice) teams on investigative development.



Provides direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.



Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.



Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.



Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.



Supports the standardization of investigative processes and procedures by developing processes for new investigative reports, systems, and operating guidelines; aligning all investigative processes to a global standard to drive consistency and quality; developing governance documents for investigative processes (for example, evidence collection and handling); ensuring compliance with identified standards; and communicating new and updated processes and procedures to investigative teams.



Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Judgment: Make Sound Judgments - Uses objective financial and business analyses to evaluate the returns and risks of business choices. Analyzes and integrates trends and patterns to determine the root causes of problems and identify solutions. Evaluates short- and long-term implications of decisions. Accurately forecasts growth, costs, and business challenges.



Customer/Member Centered: Promote a Customer/Member-Focused Environment - Creates and maintains an environment that provides customers/members with desired products, services, and experiences. Combines experience, insight, and data to determine how to best exceed customer/member needs. Develops and implements initiatives, practices, and plans to capitalize on customer/member-focused growth and improvement opportunities. Ensures the removal of barriers to delivering exceptional customer/member value, service, and support.



Execution and Results: Optimize Execution and Results - Uses the advantage of company size, internal and external resources, and talent to achieve success. Creates an environment where associates are held accountable for achieving goals and results. Applies broad, cross-functional knowledge and resources to produce results that best fit the company strategy. Prioritizes and balances time, actions, resources, and initiatives to ensure accomplishment of critical results. Makes sure desired change initiatives and priorities are implemented appropriately.



Planning and Improvement: Advocate Planning and Continuous Improvement - Sets and communicates clear and aligned goals, monitors progress, and ensures leaders in own organization do the same. Develops and implements plans and practices to ensure others have the information, resources, implementation time, and talent needed to succeed. Develops and upgrades work assignments and processes to accomplish goals across functions, organizations, and geographies, where appropriate. Sponsors continuous improvement and elimination of non-value-added work. Embraces, values, and implements diverse perspectives and ideas.



Influence and Communicate: Inspire Commitment - Develops and communicates logical, convincing justifications, including lessons learned, that build commitment and support for one's perspectives and initiatives. Builds diverse, high-performing teams that accomplish organizational changes, goals, and priorities. Ensures strategies, change initiatives, and competitive information are communicated in clear and compelling ways. Listens to, leverages, and promotes the diverse ideas, perspectives, and contributions of others across the business.



Ethics and Compliance: Promote Ethics and Compliance - Builds and sustains an environment where adherence to and reinforcement of the highest standards of integrity and ethics are the norm. Identifies opportunities and takes action to enhance compliance. Ensures associates receive the communication and instruction needed to act in accordance with policies and procedures.



Adaptability: Demonstrate Adaptability - Demonstrates resourcefulness and resilience in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities (for example, seeking out training, learning from experience, researching best practices). Seeks exposure to new ideas and perspectives. Sponsors programs and initiatives to improve adaptability and continuous learning capabilities in own organization.



Strategy: Think and Act Strategically - Creates strategies for own organization that align with the company's strategies and lead to the achievement of business priorities. Pursues initiatives, investments, and opportunities that fit with and support company strategies. Assesses deliverables against leading industry practices and implements plans that leverage company advantages. Works through different strategic options and determines their intended and unintended implications, and applies to business planning.



Social Responsibility and Reputation: Promote Reputation and Social Responsibility - Proactively leads volunteer activities, programs, and initiatives in order to improve the community. Seeks and maintains external relationships and alliances, strengthening the company's impact on and reputation in the community. Serves as a credible spokesperson, representative, and sponsor of the company to the public and the community.



Talent: Assess and Improve Talent - Develops talent and replacement plans for own organization that increase effectiveness, build diversity, and enhance bench strength. Identifies, utilizes, and integrates associates' strengths to produce improved results. Creates an environment where people processes (for example, performance management, development) are used effectively to improve associate performance and achieve desired results throughout own organization. Mentors, guides, and sponsors the development of key talent.



Build Relationships: Build Internal and External Relationships - Builds and sustains trusting, collaborative relationships and alliances across functional, organizational, and geographical boundaries to achieve goals. Sponsors initiatives and programs that promote respect for, interest in, and support of associates. Ensures associates are treated in an accepting, respectful manner.



Physical Activities

The following physical activities are necessary to perform one or more essential functions of this position.

Observes associate, customer, or supplier behavior.

Spends time visually inspecting facilities in remote locations requiring walking, standing, climbing stairs and other mild physical activity.

Enters and locates information on computer.

Presents information to small or large groups and individuals.

Communicates effectively in person or by using telecommunications equipment.

Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

Visually verifies information, often in small print.

Reads information, often in small print.

Travel

Traveling is necessary to perform one or more essential functions of this position.

Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays.

Desired Skills and Experience
Entry Requirements

Minimum Qualifications

Bachelor's degree in Criminal Justice, Business Administration, Political Science, or related field and 7 years experience in investigative casework/management, auditing, security, or related field OR 9 years experience in investigative casework/management, auditing, security, or related field.



3 years of supervisory experience.



Preferred Qualifications

JD or equivalent or Masters degree in criminal justice or related field

10 years of experience in investigations and investigations management.

5 years of experience leading investigations or investigative teams distributed across multiple geographies and cultures

Experience investigating in a corporate environment, particularly in supplier or supply chain related matters

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