Director - QA Operations - Walmart China - Shenzhen

Job description
Essential Functions Of The Job

•Support the Senior Quality Assurance Director in delivering Wal-Mart Global Sourcing strategies and developing best practice/standardized structures and processes
•Recruit, manage and develop a world class team.
•Manage and develop the Quality operations and QA processes for the FCCA and Inspection programs. Create or improve the supporting documents (SOPs, Protocols, Manuals & Work Instructions) to ensure quality performance of products in line with retail operation standards/requirements,
customer expectations and applicable regulations. Support the various QA Teams with Process and Value Stream Mapping to identify and eliminate non-value added processes.
•Ensure Walmart technical, QA and MQE teams needs are aligned with 3PS programs for all product categories (including GNFR) & retail markets in order to fully support the merchant strategies.
•Develops systems & procedures and oversees effective implementation of a Resource Development Programs (i.e. Joint Quality Management Program) for key strategic Suppliers / Factories for General Merchandise
•Monitor and continuously improves 3rd Party Information/Data Systems to support the various teams’ needs

Specific Duties And Accountabilities Of The Job

•Review and enhance quality processes to improve / upgrade service levels.
•Manage data capturing and analysis capability and establish review mechanisms to measure and report appropriate metrics.
•Provide succinct management reports.
•Review customer quality, identify training needs, identify and manage resource planning.
•Gain the confidence of QA teams based in GS, Bentonville as well as the other company Retail Markets.
•Establish rapport with Global merchandising teams and vendors in providing technical advice and to ensure understanding and interpretation of corporate requirements.
•Educate vendors on corporate standards/requirements, host Supplier communication meetings and training as needed.
•Establish partnership with Sourcing and Merchants in researching new methods or strategy in enhancing the products and capabilities for continuous improvement.
•Motivate, develop staff to build quality bench, institute relevant training programs to strengthen and promote retention.
•Create positive environment with high staff morale.

•Primary Functions

–Factory Capability & Capacity evaluation (FCCA)
–Factory base management and leverage
–Functional expense management
–QA Process & Systems innovation
–G&O, KPI performance
–Technical Product Inspection review
–3rd Party Service Providers Management (Inspection and FCCA)
–Product Inspection
–Retail market advice on Inspection & FCCA standards, specifications and processes
–Resolution of Inspection & FCCA issues
•Assume additional responsibilities and performs special projects as needed or directed Minimum Qualifications;•Solid, best practice experience in managing the entire quality assurance process starting with the brief, market needs, factory assessments (capacity and capability audits), factory selection, factory development, design, pre-production meeting, in-line QC, final inspection, shipment, customer feedback, complaint analysis.
•Excellent written and verbal communication skills in English.
•Passionate about production and quality.
•Strong analytical and problem-solving abilities and detailed understanding of retail requirements.
•Strong commercial acumen.
•Excellent interpersonal skills with ability to build and foster partnerships.
•Proven ability to lead, teach and set direction.
•Excellent decision-making, prioritizing and multi-tasking skills. Recognizes the balance that must be constantly struck between risk and reward, understands risk.
•Willing to listen and learn with humility.
•Work effectively in an ambiguous and dynamic environment, not easily fazed or frustrated.
•A logical thinker with retentive memory who is assertive and results oriented.
•A completer/finisher, able to see projects end to end, through to completion.
•Strong people development and leadership skills.

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