Job Description
THE POSITION
As a Director / Associate Director in Retailer Vertical, you will lead a retailer servicing team to manage and service retailer clients in order to maintain and grow clientele base so as to achieve planned financial objectives and other operational performance indicators.
ACCOUNTABILITIES
Business Development
Identify areas of business opportunity and growth for the responsible area
Maintain and further foster relationships with senior management of key international retailers
Develop plans to support the implementation of new retailer initiatives and new retailer centric products and services
Contribute to building the company’s positive image through participation in professional associations and industry conferences / seminars
Participate in the development and launch of new services
Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions
Provide continuous feedback on competitive activities within assigned clients
Financial Management
Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the business unit
Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines
Manage the cost of jobs within present budget restrictions
Client Servicing
Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
Lead the retailer servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
Foster relationships with senior management of key retailers in the responsible area and ensure we have the cooperation from key retail chains
Ensure team members are trained to handle client requirements
Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division
People Management
Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
Establish high standards of performance and hold associates firmly accountable for meeting those standards
Develop and implement training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
Act as coach, guide and mentor to employees
Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
Establish a strong team environment focused on exceeding internal and external client requirements
Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback
Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
Ensures proper dissemination of information and implementation of company rules, regulations, policies and procedures given the wide-spread of operation associates
Organizational Management and Development
Ensure alignment of operating systems and processes that will enable the business unit to achieve the overall business objectives
Contribute to the development of corporate policies, procedures and programs and other regional initiatives when consulted / involved by the various regional and sub-regional heads
Participate in local and regional / sub-regional task force / committees as well as other projects as part of continuing leadership development
Work across functional business units to support organizational initiatives and business needs
Promote inter-departmental and inter-divisional communications and teamwork
Desired Skills and Experience
Key Skills/Competencies
BA / BS Required (MBA desirable)
Over 12 years Market Research/Retail/FMCG (marketing / sales) experience desired
Expert knowledge of statistics and research techniques and methodologies
Effective writing and communications skills
Strong leadership
Familiarity of Nielsen product, culture, and client service process is a plus
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