Job Description
In Hangzhou, you are working on a project is a major investment bank, we provide development, maintenance, and provide advice in support of its global production and 24-hour detection system database.
For analysts, the demand we need is someone to provide:
• 24 * 7 hours support customer's production system.
• ticket logging system records and updates the work item.
• investigating, reporting and possible correction of the batch failed.
• team work and infrastructure to maintain reference data team global platforms.
For team information;, you will be responsible for:
• As a key point of contact for customers, internal and external production support team.
• ensure that the service level required to start and implement service improvement activities.
• establish and maintain business processes / procedures.
• management team, the team's performance on a regular basis for analysis and IT systems, identify risks and challenges, and sets action plans.
• cascade information within the team.
According to the company's policies to achieve the performance appraisal of team members
At present the team's scope of work may be the SLA, KPI definition may prepare for the transition management services. Collection of transition and potential problems related
Desired Skills & Experience
Have 2-5 years production support / application support environment experience.
• English language skills must be familiar with, because you will work with a global team interaction.
• demonstrated team management skills.
• Good communication skills.
• Excellent problem solving skills
• To innovate and to rapidly design new solutions
• financial services / capital markets / investment banking experience in the fieldApply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
