Director - CSI Program - Ericsson - Beijing

Job description
Purpose of Job Role
Responsibilities

The CSI Program Director, Cloud Delivery Practice, Job Stage 7-9, drives large and complex Professional Services engagements towards one of Ericsson’s customers. The CSI Program Director supports the Engagement Manager and the KAM with extensive Telecom and Services knowledge. By taking on both the CSR and CFR role, the CSI Program Director is the overall responsible for the Core 3 team, especially for:


Presales Engagement
The overall solution
The overall cost estimation
The delivery model (mix of on-shore, near-shore and off-shore resources)

Once the deal is won, the CSI Program Director is the head of the delivery, until the complete fulfillment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to Customer satisfaction and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.

In Addition To The Pre-sales And Delivery Activities, There Are More Tasks Assigned to The CSI Program Director, Such As

• Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.

• Driving up-sales opportunities

• Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.

• Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.

Behavioral Competences

• Entrepreneurial & Commercial Thinking

• Persuading & Influencing

• Relating & Networking

• Delivering Results & Meeting Customer Expectations

• Planning & Organising

• Leading & Supervising

Applicable process connected to Job Role

The CSI Program Director Job role has tasks and duties connected to the Sales Process, Service Delivery Process,

Core Three - Sales Process, Program Manager Process Role

Qualifications And Experience
5-10 years experience from ICT industry
Big/Complex project management/transition/transition experience is a must
English language, Chinese/Japanese is a plus

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